Refund policy

Last updated: May 2026

At AJURA, every piece is designed with comfort, quality and long-term wear in mind. We want you to feel confident with your order, so if something is not right, please contact us and we will do our best to assist.

AJURA is operated by J.B MARINHO & A.S PETROSKA, ABN 72 495 847 885.

For all return, exchange or refund enquiries, please contact:

Email: info@ajuraofficial.com

Please include your order number, full name, email used at checkout, and the reason for your request.

Please do not send any items back without contacting us first, as unapproved returns may not be accepted.

1. Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided the item meets our return conditions.

To be eligible for a change-of-mind return, the item must be:

Unworn and unused
Unwashed
In original condition
Free from marks, stains, makeup, fake tan, deodorant, perfume, smoke, odours, pet hair or damage
Returned with original tags, packaging and accessories where possible
In a condition suitable for resale

For hoodie and pants sets, the full set must be returned together unless AJURA has approved otherwise.

Change-of-mind returns may be processed as a refund, exchange or store credit, depending on the request, item condition and stock availability.

Original shipping costs are not refundable for change-of-mind returns.

2. Size Exchanges

If you need a different size, please contact us within 14 days of delivery.

Size exchanges are subject to stock availability. If your preferred size, colour or item is unavailable, we may offer a refund or store credit instead.

Items returned for size exchange must meet the same return conditions listed in this policy.

Customers are responsible for return shipping costs for size exchanges unless the item is faulty, damaged or incorrect.

3. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or you receive the wrong item, please contact us as soon as possible at:

info@ajuraofficial.com

Please include:

Your order number
A clear description of the issue
Clear photos of the item
Photos of the packaging, if relevant

Once reviewed, AJURA may offer a repair, replacement, refund or another suitable solution in line with Australian Consumer Law.

We may need to inspect the item before confirming the outcome.

Faults do not include normal wear and tear, damage caused by misuse, incorrect washing, accidental damage, improper care, or general fading or changes caused by regular use over time.

4. Sale Items and Promotional Items

Sale items and promotional items may be returned for change of mind only if approved by AJURA and if they meet our return conditions.

Items marked as final sale cannot be returned for change of mind.

This does not affect your rights under Australian Consumer Law. If a sale or final sale item is faulty, damaged, unsafe, not as described, or does not meet consumer guarantees, you may still be entitled to a remedy.

5. Items We Cannot Accept for Change of Mind

We cannot accept change-of-mind returns where the item has been:

Worn
Washed
Damaged after delivery
Marked with makeup, fake tan, deodorant or stains
Exposed to strong odours, perfume, smoke or pet hair
Returned outside the return period
Returned without approval
Returned without reasonable proof of purchase

This does not limit your rights if the item is faulty, damaged, unsafe, not as described, or does not meet consumer guarantees.

6. Return Shipping

For change-of-mind returns and size exchanges, customers are responsible for return shipping costs.

For faulty, damaged or incorrect items, AJURA will review the issue and may cover or reimburse reasonable return shipping costs where required under Australian Consumer Law.

We recommend using a tracked shipping service, as AJURA is not responsible for returns lost or damaged in transit.

7. Return Address

Please contact us before sending your return.

Once your return is approved, please send it to:

AJURA Returns
PO BOX 95
Bardwell Park NSW 2207
Australia

Please include your order number inside the return parcel so we can identify your order quickly.

8. Refunds

Once your return is received, we will inspect the item and notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping fees are not refundable for change-of-mind returns unless required by law.

9. Store Credit

If store credit is issued, it will be sent to the email address used at checkout.

Store credit is not redeemable for cash and must be used through the AJURA online store.

10. International Returns

International customers may request a return within 14 days of delivery, provided the item meets our return conditions.

For international change-of-mind returns, customers are responsible for:

Return shipping costs
Any customs duties, taxes or import fees
Any loss or delay during return transit

Customs duties, taxes and import fees paid by the customer may not be refundable by AJURA unless required by law.

For faulty, damaged or incorrect international orders, please contact us first so we can review the issue and provide the appropriate next steps.

11. Order Cancellations and Changes

If you need to cancel or change your order, please email us as soon as possible at:

info@ajuraofficial.com

If your order has already been processed, packed or shipped, we may not be able to cancel or amend it.

Once an order has been shipped, it will need to be handled under our returns process.

12. Incorrect Address or Failed Delivery

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to us due to an incorrect address, failed delivery, refusal to accept delivery, or failure to collect the parcel, we may offer to resend the order. Additional shipping fees may apply.

If a refund is approved in this situation, original shipping fees may not be refundable.

13. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If an item has a major problem, you may be entitled to choose a refund or replacement. If the problem is minor, we may offer a repair, replacement, refund or another suitable remedy.

A major problem may include where the item is unsafe, significantly different from the description, not fit for its normal purpose, or has an issue that would have stopped a reasonable customer from buying it if they had known about it.