Shipping policy
Last updated: May 2026
At AJURA, we aim to process and ship your order as quickly and carefully as possible.
AJURA is operated by J.B MARINHO & A.S PETROSKA, ABN 72 495 847 885.
All orders are fulfilled using Australia Post / MyPost Business through our Shopify store.
For shipping enquiries, please contact:
Email: info@ajuraofficial.com
1. Order Processing Times
Orders are usually processed within 1–3 business days after payment has been received.
Processing times may be longer during:
- Product launches
- Sales or promotional periods
- Public holidays
- High-volume order periods
- Unexpected fulfilment delays
Business days are Monday to Friday, excluding public holidays in New South Wales, Australia.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details where available.
2. Shipping Rates
Shipping rates are calculated at checkout based on your delivery address, order size, order weight, selected shipping method and available Australia Post / MyPost Business rates.
The final shipping cost will be shown at checkout before payment is completed.
From time to time, AJURA may offer free shipping promotions. Any free shipping offer may be subject to minimum spend requirements, location restrictions or other promotional conditions.
3. Australian Domestic Shipping
We ship within Australia using Australia Post / MyPost Business.
Estimated delivery times depend on your location, the shipping service selected and Australia Post delivery conditions.
Australia Post states that regular Parcel Post delivers in an estimated 2+ business days, with timing varying depending on lodgement and destination points.
Delivery estimates are not guaranteed and may be affected by Australia Post delays, weather, peak periods, public holidays or other circumstances outside AJURA’s control.
4. International Shipping
AJURA ships to selected international destinations where shipping is available through our Shopify checkout and Australia Post / MyPost Business.
International shipping rates are calculated at checkout.
Estimated international delivery times vary depending on the destination country, selected shipping service, customs processing and local delivery partners. Australia Post lists International Standard parcels as generally 5–10 business days between major metro areas, though destination-specific estimates may vary.
International delivery estimates are not guaranteed.
5. Customs, Duties and Import Taxes
For international orders, customers are responsible for any customs duties, import taxes, VAT, tariffs, clearance fees or other charges applied by their country, unless these charges are clearly collected at checkout.
AJURA is not responsible for delays caused by customs processing or unpaid import charges.
If an international parcel is refused, abandoned, returned due to unpaid duties/taxes, or rejected by customs, any refund may exclude original shipping costs and any return shipping or carrier fees charged to AJURA.
6. Tracking Your Order
Once your order has been shipped, you will receive tracking details by email where tracking is available.
Tracking updates are provided by Australia Post or the relevant delivery partner.
Please allow time for tracking information to update after your shipping confirmation is sent.
7. Delivery Addresses
Customers are responsible for entering the correct shipping address at checkout.
Please check your:
- Full name
- Street address
- Unit/apartment number
- Suburb/city
- State/province
- Postcode/ZIP code
- Country
- Email and phone number
AJURA is not responsible for orders delayed, lost or returned due to incorrect or incomplete address details supplied by the customer.
If an order is returned to us due to an incorrect address, failed delivery, refusal to accept delivery or failure to collect the parcel, additional shipping fees may apply to resend the order.
8. PO Boxes and Parcel Lockers
We may ship to PO Boxes and Parcel Lockers where accepted by Australia Post and available for the selected shipping service.
If your selected address cannot be delivered to, we may contact you for an alternative address.
9. Delivery Delays
Delivery times shown at checkout or provided by Australia Post are estimates only.
AJURA is not responsible for delays caused by:
- Australia Post or courier network delays
- Customs processing
- Incorrect delivery details
- Failed delivery attempts
- Public holidays
- Weather events
- Peak periods
- International postal disruptions
- Circumstances outside our reasonable control
We will do our best to assist where possible, but once an order has been handed to Australia Post or the delivery carrier, delivery timing is managed by the carrier.
10. Lost, Missing or Damaged Parcels
If your parcel appears lost, delayed or damaged in transit, please contact us at:
Please include your order number and tracking details.
We may need to lodge an enquiry with Australia Post or the relevant carrier before confirming the outcome.
If an item is confirmed as lost or damaged in transit, AJURA will review the situation and may offer a replacement, refund or other suitable solution depending on the circumstances and applicable law.
11. Authority to Leave and Safe Drop
If a parcel is delivered using safe drop, authority to leave, or similar delivery instructions, the parcel may be left at the nominated address if the carrier considers it safe to do so.
AJURA is not responsible for parcels that are lost, stolen or damaged after being marked as delivered by the carrier.
We recommend choosing a secure delivery address where someone is available to receive the parcel.
12. Order Changes and Cancellations
If you need to update your shipping address or cancel your order, please contact us as soon as possible at:
If your order has already been processed, packed or shipped, we may not be able to amend or cancel it.
Once shipped, your order will need to follow our delivery and returns process.
13. Returns
Returns are handled in accordance with our Returns & Refund Policy.
Please do not send returns back without contacting us first.
Approved returns may be sent to:
AJURA Returns
PO BOX 95
Bardwell Park NSW 2207
Australia
14. Contact Us
For all shipping enquiries, please contact:
AJURA Customer Care
Email: info@ajuraofficial.com
Business Details:
AJURA is operated by J.B MARINHO & A.S PETROSKA, ABN 72 495 847 885.
Postal Address:
AJURA
PO BOX 95
Bardwell Park NSW 2207
Australia